Item not as expected? Return it and let us fix things
Customer satisfaction is our top priority. So if you are dissatisfied with any of our products, let us know within 14days and we’ll arrange replacement or refund.
Discover our process for such situations below.
- If you have received the wrong item/s or your items are faulty, leave it to us to arrange collection for return.
- If returning for any other reason, we ask that you organise the return of the items.
How to make a return
- Contact us via email with your order number, within 14days of receiving your item.
- We’ll send you a free return note, which you need to return your garments
- Return the unworn garments to us in their original packaging
- Leave the rest to us! We’ll provide a full refund to your original payment method within 14 days of receiving the returned items.
Items not accepted to return
We will replace all faulty customised items. However, we cannot provide returns on customised items that are not faulty. For that reason, we ask you to take your time when designing your custom items before submitting them for production.
You have 14 days from receiving your order to request a return. Once this period has passed, items cannot be returned unless faulty.
Priority deliveries paid for when ordering are customer preference. Unless goods returned are faulty, delivery surcharges cannot be refunded.